Reference

Legal Framework That Protects Your Account

yukepo operates under a defined legal framework so that every account you open, every deposit you make via DANA, OVO, GoPay or QRIS, and every withdrawal you request…

Jurisdiction-aware termsAccount data protectionDANA, OVO, GoPay, QRIS covered24/7 policy supportTransparent user rights

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How Our Legal Terms Apply to Your Account

yukepo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service govern every interaction on yukepo — from the moment you create an account to the point you request a payout. Eligibility to use certain features depends on local law, and we make that determination visible in our onboarding flow rather than burying

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it in footnotes. When you fund your account using DANA, OVO, GoPay or QRIS, the transaction is subject to the payment-specific terms set out in our deposits and withdrawals policy. We retain transaction records for a minimum of five years as required by applicable financial-record obligations.
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Cookies and session data are governed by our separate privacy notice, which you can access from your account settings at any time. Any amendment to these terms takes effect 14 days after we notify you by email or in-app message — whichever reaches you first.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

KONTAK KEBIJAKAN RESMI

Reach Our Legal and Compliance Team

If you have a question about your rights under our terms, need to dispute a policy decision, or want to request access to the data we hold on your account, our compliance-trained support staff are available around the clock. You can reach us through three direct channels below — response times vary by channel, and complex legal queries are escalated to our senior compliance desk within one business day.

Team online

Live Chat

Available 24 hours a day, 7 days a week inside your account dashboard. Legal queries are flagged to a compliance agent within 15 minutes during peak hours.

Email Support

Send detailed policy or data-access requests to our compliance address. We aim to respond within one business day and issue a formal case reference number.

In-App Help Centre

Access the policy document library directly from the Help section of your account. Search by keyword to locate the relevant clause without waiting for an agent.

KEAMANAN DAN TRANSPARANSI DATA

How We Handle Your Data and Account Security

Account security and data handling are not afterthoughts at yukepo — they are built into every layer of how we store, process and share your information.

Data Retention

We retain account records, transaction logs and session data for five years from account closure, in line with applicable financial-record rules where local law permits.

Cookie Policy

We use functional, analytical and session cookies. You can manage cookie preferences at any time from the Privacy Settings page inside your account dashboard.

Account Encryption

All password data is hashed using bcrypt. No plain-text credentials are ever stored. Two-factor authentication via SMS or authenticator app is available for your account.

Third-Party Sharing

We do not sell your personal data. We share information with payment processors like DANA and OVO only to the extent required to complete your transaction.

Data Access Requests

You may request a full export of your account data at any time by contacting our compliance email. We fulfil verified requests within 14 calendar days.

Deletion Requests

Account deletion removes your profile from active systems within 30 days. Retention of transaction records continues only where required by law.

Legal Questions We Hear Most Often

The questions below cover the policy and legal topics that come up most frequently from Indonesia. If your question is not listed here, our live chat team can locate the relevant clause in your account's Help Centre within minutes.

Yes — access to specific features and markets depends on local law. We apply jurisdiction checks during account setup and update them when regulations change, keeping your access status visible in your account settings.

We collect your name, email address, date of birth, payment method identifiers such as your DANA or OVO account reference, and device session data needed to secure and operate your account.

Email our compliance desk with your account username and registered email. We verify your identity, then deliver a full data export within 14 calendar days. No fee applies to this request.

Transaction records — including DANA, OVO, GoPay and QRIS deposit and withdrawal logs — are retained for five years from the date of each transaction, as required by applicable financial-record obligations.

Yes. Submit a deletion request via email or live chat. Your profile is removed from active systems within 30 days. Transaction records required by law are retained separately and are not publicly accessible.

We send an email to your registered address and display an in-app notification at least 14 days before any updated terms take effect. Continuing to use your account after that date counts as acceptance.

Contact our compliance team via live chat or the compliance email. State your account username and the specific clause you believe was not followed. Senior compliance staff review escalated cases within one business day.

Legal Framework That Protects Your Account

Reach Our Legal and Compliance Team

Live Chat

Email Support

In-App Help Centre

How We Handle Your Data and Account Security

Data Retention

Cookie Policy

Account Encryption

Third-Party Sharing

Data Access Requests

Deletion Requests

Legal Questions We Hear Most Often

01 Does Indonesian law affect my access to yukepo features?

02 What personal data does yukepo collect when I open an account?

03 How can I request a copy of the data yukepo holds about me?

04 How long does yukepo keep my transaction records?

05 Can I ask yukepo to delete my account and personal data?

06 How does yukepo notify me when the legal terms change?

07 Who do I contact if I believe my legal rights under yukepo's policy were not respected?

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