Reference

Your Rights and Obligations on yukepo

These terms govern every account action you take on yukepo — from opening your wallet and depositing via DANA or GoPay to withdrawing rewards and contacting our support…

Applies to all Indonesia accountsCovers DANA, OVO, GoPay & QRISEffective upon account openingSubject to Indonesia jurisdictionUpdated with prior notice

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Who These Terms Apply To and How

yukepo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms apply to every person who opens an account with yukepo and uses our services, including all deposit and withdrawal actions processed through DANA, OVO, GoPay and QRIS. Access to specific features depends on local law in your region. By completing the account registration process,

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you confirm that you have read, understood and agreed to these terms in full. We reserve the right to update these terms at any time; we will notify you via email or an in-account message at least seven days before a material change takes effect. Continued
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use of the account after that notice period constitutes acceptance of the revised terms. If you do not agree, you may close your account by contacting our support team through any channel listed in the support section below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT & POLICY QUERIES

How to Reach Us About These Terms

If any clause in these terms is unclear or you need to raise a concern about how they apply to your account, our team is available around the clock. Whether you are in Denpasar or anywhere else in Indonesia, you can reach us through live chat, email or our dedicated WhatsApp line — all three channels are monitored 24 hours a day, seven days a week, so no query about account rights or policy changes goes unanswered.

Team online

Live Chat

Start a live chat session directly inside your yukepo account dashboard. A policy specialist is available every hour of the day and will respond within two minutes on average.

Email Support

Send your terms-related question to our support address and expect a detailed written reply within four hours. Email is the right channel for formal account-closure or data-deletion requests.

Message our WhatsApp support line for quick clarifications on deposit rules, withdrawal conditions or account-access questions. Available 24 hours a day with no scripted queue delays.

ACCOUNT SECURITY & DATA

How We Protect Your Account Under These Terms

yukepo applies account-level security measures and data-handling practices that align with these terms. Each item below explains a specific commitment we make to you regarding how your information, transactions and account access…

Data Retention

We retain your account data for as long as your account is active and for a minimum of five years after closure, as required for financial record-keeping under applicable Indonesia regulations. You may request a copy at any time.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can manage cookie preferences from your browser settings without losing account access or payment functionality via DANA, OVO or QRIS.

Account Security

All account passwords are stored using one-way encryption. We never store plain-text credentials, and we will never ask for your password via live chat, email or WhatsApp — any such request should be reported to us immediately.

Withdrawal Verification

Before processing a withdrawal to your DANA or OVO wallet, we verify your account identity against the details submitted at registration. This step protects your funds and keeps the process compliant with our terms.

Right to Correction

If any personal data we hold about your account is incorrect, you have the right to request a correction. Submit the request via email with your account ID and the corrected detail; we process these within 48 hours.

Account Closure

You may close your yukepo account at any time by contacting support. Any remaining balance will be returned to your nominated DANA, OVO, GoPay or QRIS method after identity verification, typically within two business days.

Frequently Asked Questions About Our Terms

Below are the questions we hear most often about how our terms work in practice — covering account rights, payment conditions, data handling and how to act when something is unclear. Each answer reflects the actual steps we take on our end, not a generic policy summary.

The core terms apply to every account holder, but specific features or payment methods may vary because access depends on local law in your province or city. Check with our support team if you are unsure about a particular function.

We send a notification via your registered email address and display an in-account banner at least seven days before any material change takes effect. Minor corrections such as typo fixes do not trigger a formal notice but are logged in the version history.

Yes. Submit a data-access request through our email support channel, including your account ID. We will compile and send a full summary of your stored data within five business days, at no charge to you.

Any confirmed balance remaining in your account at closure will be returned to your nominated DANA or OVO wallet after identity verification. The transfer is processed within two business days of the closure confirmation being issued.

We may suspend an account if we detect fraudulent activity, identity misrepresentation or repeated violations of fair-use rules. You will be notified by email, and you have the right to appeal within 14 days by contacting our support team.

Yes, all four payment methods — DANA, OVO, GoPay and QRIS — are covered under the same terms. Deposit and withdrawal rules, including processing timelines and verification steps, apply equally across all supported Indonesia payment rails.

Contact us via live chat or email with your account ID and the transaction reference number. Our team opens a case within one business hour and provides a written resolution within 72 hours of the dispute being logged.

Your Rights and Obligations on yukepo

How to Reach Us About These Terms

Live Chat

Email Support

WhatsApp

How We Protect Your Account Under These Terms

Data Retention

Cookie Policy

Account Security

Withdrawal Verification

Right to Correction

Account Closure

Frequently Asked Questions About Our Terms

01 Do these terms apply differently depending on where I am in Indonesia?

02 How will I know if the terms have been updated?

03 Can I request a copy of all personal data yukepo holds about me?

04 What happens to my DANA or OVO balance if I close my account?

05 Are there any actions that can result in account suspension under these terms?

06 Do these terms cover GoPay and QRIS transactions as well as DANA and OVO?

07 How do I formally dispute a charge or transaction I do not recognise?

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