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How we protect your privacy on yukepo

When you open an account with us, your personal details — from your initial sign-up through your DANA, OVO, GoPay or QRIS deposits and withdrawals — are protected…

Account security & encryptionClear data handling practicesYour privacy rights explained

Explore the Lobby Read FAQ

What we collect and why

yukepo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect information to run your account, process your DANA, OVO, GoPay and QRIS transactions, and comply with local law. This includes your name, email, phone number, account transaction history, and device data when you access the lobby from Denpasar or anywhere else in Indonesia. We

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do not sell your personal information to third parties. Your data is stored securely on servers protected by industry-standard encryption. Retention depends on local law — we keep account records for the period required by Indonesian regulation, and you can request deletion where local law permits.
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Your withdrawal requests, payment history and account activity are retained as long as your account is active and for a reasonable period afterward for dispute resolution and compliance.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach us about your data

Team online

Email support

Send privacy questions or data requests to our support team. Responses within 48 hours during business days. Include your account email and the specific data you're asking about.

Live chat in the lobby

Open your account and use the live chat widget at the bottom right. Available during lobby hours. Ask about data access, correction or deletion — our agent can route you to the right team.

Account settings

Log into your account and go to Settings > Privacy & Data. You can view what we've stored, request a copy of your data, or manage cookie preferences directly from there.

HOW WE HANDLE YOUR INFORMATION

Data protection & account security inside yukepo

Every deposit via DANA, OVO, GoPay or QRIS is encrypted end-to-end. Your password is hashed, never stored in plain text.

Encryption & data storage

Your personal information and transactions are encrypted in transit and at rest. We use HTTPS on all pages. Servers are backed up daily and access is restricted to authorised staff only.

Payment security

DANA, OVO, GoPay and QRIS transactions are processed through tokenised payment gateways. We never store your full card or bank details. Each withdrawal requires identity verification before funds leave your account.

Cookies & tracking

We use functional cookies to keep you logged in and remember your lobby preferences. Analytics cookies show us how the site performs. You can delete cookies anytime in your browser or adjust settings in your account.

Data retention & deletion

Account data is kept as long as you maintain an active account. After closure, records are retained for dispute resolution and legal compliance, then securely deleted where local law permits.

Third-party access

We only share data with payment processors, identity-verification partners and legal/tax authorities where required. No third-party advertisers or data brokers have access to your account details.

Your rights & requests

You can request access to your stored data, correct inaccuracies, export your account history, or request deletion where local law permits. Submit requests via email or Account Settings within 30 days.

Frequently asked questions about your data on yukepo

Your account is immediately suspended and cannot be reopened. Personal data is retained for 12 months to resolve disputes, verify withdrawals and comply with Indonesian law, then securely deleted. You can request deletion sooner where local law permits by contacting our support team.

Yes. Log into your account, go to Settings > Privacy & Data, and click 'Download My Data'. We'll compile your profile, transaction history and device logs into a file within 7 business days. You can also request this via email support.

Each payment is encrypted and processed through tokenised gateways — we never store your bank details or full card numbers. Withdrawals require two-factor verification so only you can approve funds leaving your account. Transactions are logged and monitored for fraud.

No. Your contact information is used only to verify your account, process deposits and withdrawals, and communicate about your account. We never sell, rent or share your email or phone with marketers or data brokers.

Contact our support team immediately via live chat in the lobby or email. We'll review your transaction logs, verify the activity and secure your account. If fraud is confirmed, we'll work with you and payment partners to resolve it within 48 hours.

We retain transaction records for the life of your account plus 24 months after closure for dispute resolution and tax compliance. You can export your full history from Account Settings anytime. Depends on local law for longer retention.

Yes. Log into Account Settings > Profile and edit your email, phone or registered name. Verification may be required for sensitive changes. Account holder name changes require identity confirmation via email or live chat within 5 business days.

How we protect your privacy on yukepo

Reach us about your data

Email support

Live chat in the lobby

Account settings

Data protection & account security inside yukepo

Encryption & data storage

Payment security

Cookies & tracking

Data retention & deletion

Third-party access

Your rights & requests

Frequently asked questions about your data on yukepo

01 What happens to my data if I close my yukepo account?

02 Can I see what personal data you have stored about me?

03 How do you protect my DANA, OVO, GoPay and QRIS payments?

04 Do you sell my email address or phone number to third parties?

05 What if I notice unauthorized activity on my account?

06 How long do you keep my withdrawal and deposit history?

07 Can I update or correct my personal information on file?

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